Privacy Policy
Last updated: June 30, 2025
At SITONELE, as the personal information controller, we are committed to protecting your privacy and treating your personal information responsibly. This policy explains how we collect, use, store, and protect your personal data in compliance with Republic Act No. 10173 - Data Privacy Act of 2012 and its implementing rules and regulations.
1. Identification of the Personal Information Controller
Personal Information Controller: SITONELE
Address: Suite 2A, SM Megamall Building A, Ortigas Center, Mandaluyong City 1550, Philippines
Email: hello (at) sitonele.com
Phone: +63 916 573 2841
2. Personal Information We Collect
We may collect and process the following categories of personal information:
2.1 Identification data:
- Full name
- Identification number (passport, driver's license, government ID)
- Date of birth
- Gender
2.2 Contact information:
- Email address
- Mobile and landline phone numbers
- Physical address
- City and province of residence
2.3 Technical data:
- IP address
- Browser type and version
- Device operating system
- Website navigation information
3. Purposes of Processing
Your personal information will be processed for the following purposes:
- Provision of our products and services
- Customer service, inquiries, complaints, and claims
- Sending commercial and promotional information (with your consent)
- Conducting satisfaction surveys and market research
- Compliance with legal and contractual obligations
- Fraud prevention and illegal activities
- Statistical analysis to improve our services
- Billing and payment processing
4. Legal Basis for Processing
The processing of your personal information is based on:
- Your free, prior, and informed consent
- Performance of a contract to which you are a party
- Compliance with a legal obligation
- Protection of vital interests
- Legitimate business interests
5. Data Subject Rights
As a data subject, you have the following rights:
- Right to be informed: Know what personal information we have about you
- Right of access: Request access to your personal information
- Right to object: Object to the processing of your personal information
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure or blocking: Request deletion or blocking of your personal information
- Right to data portability: Request transfer of your data in a structured format
6. Procedure for Exercising Your Rights
To exercise your rights, you may:
1. Send a written request to:
- Email: hello (at) sitonele.com
- Physical address: Suite 2A, SM Megamall Building A, Ortigas Center, Mandaluyong City 1550, Philippines
2. The request must contain:
- Your full name and contact details
- Copy of your identification document
- Clear description of the right you wish to exercise
- Reason or basis for the request
Response time: Maximum of 30 days from receipt of complete request.
7. Sharing and Transferring Data
Your personal information may be shared with:
- Service providers acting as personal information processors
- Government entities when required by law
- Third parties with your prior and express consent
- Companies within the same corporate group
International transfers: In case of data transfers to other countries, we ensure adequate level of protection through transfer agreements or international certifications.
8. Information Security
We implement appropriate technical, organizational, and physical measures to protect your personal information against unauthorized access, loss, destruction, or alteration.
These measures include access controls, data encryption, staff training, and regular security audits.
9. Retention Period
We will retain your personal information for the time necessary to:
- Fulfill the purposes of collection
- Comply with information requirements from competent authorities
- Retain accounting and tax information as required by law
- Pursue legal actions if necessary
10. Cookies and Similar Technologies
We use cookies to improve your experience on our website. For detailed information about their use, please consult our Cookie Policy.
11. Minors
Our services are not directed to persons under 18 years of age. We do not intentionally collect personal information from minors without authorization from their parents or legal guardians. If we detect that we have collected information from a minor without authorization, we will delete such information.
12. Changes to This Policy
We may update this privacy policy. Changes will be published on our website and, when materially significant, we will notify you via email or other appropriate means.
13. Complaints and Claims
If you believe your rights have been violated, you may:
1. Contact us directly:
- Email: hello (at) sitonele.com
- Phone: +63 916 573 2841
2. File a complaint with the authority:
- National Privacy Commission (NPC)
- Address: 5th Floor, Philippine International Convention Center, Vicente Sotto Avenue, Pasay City
- Website: www.privacy.gov.ph
- Email: info@privacy.gov.ph
- Hotline: (02) 8234-2228
14. Contact
For inquiries about this policy or the processing of your personal information:
- Email: hello (at) sitonele.com
- Phone: +63 916 573 2841
- Address: Suite 2A, SM Megamall Building A, Ortigas Center, Mandaluyong City 1550, Philippines