Terms and Conditions of Use
Last updated: June 30, 2025
Welcome to SITONELE. By accessing and using this website, you agree to comply with these terms and conditions of use. We recommend reading this document carefully before exploring our site or using our services. The use of this website implies acceptance of all terms established herein.
1. General Information
Company name: SITONELE
Address: Suite 2A, SM Megamall Building A, Ortigas Center, Mandaluyong City 1550, Philippines
Email: hello (at) sitonele.com
Phone: +63 916 573 2841
Website: sitonele.com
2. Acceptance of Terms
By accessing and using this website, you acknowledge having read, understood, and agreed to comply with these terms and conditions, as well as our Privacy Policy and Cookie Policy. If you do not agree with the terms contained in this document, you must refrain from using our website.
3. Description of Services
Our website provides information about our products and services, allowing users to browse, consult, and in some cases, make online purchases. The specific services available may vary and are subject to change without prior notice.
4. Permitted Use of the Website
You agree to use our website only for legitimate purposes and in a manner that does not infringe the rights of third parties. The following is expressly prohibited:
- Using the site for fraudulent, illegal, or unauthorized activities
- Introducing viruses, malware, or other harmful code
- Attempting to access our systems or databases without authorization
- Performing denial of service attacks or overloading our servers
- Extracting, copying, or using site content for commercial purposes without authorization
- Interfering with the normal operation of the website
- Reverse engineering any aspect of the website
5. Intellectual Property
All intellectual property rights over the content of this website, including but not limited to texts, images, graphics, logos, icons, software, designs, and their selection and arrangement, are the exclusive property of our company or are duly licensed for our benefit.
This content is protected by Philippine and international copyright laws, trademarks, and other intellectual property provisions. The reproduction, distribution, modification, public communication, or transformation of this content is not authorized without prior written authorization.
6. User Registration
To access certain services, it may be necessary to register as a user. By registering, you agree to:
- Provide true, accurate, and updated information
- Maintain the confidentiality of your access credentials
- Immediately notify any unauthorized use of your account
- Be responsible for all activities performed under your account
7. Purchases and Payments
7.1 Prices and Availability
Prices shown include VAT and other applicable taxes. Prices may change without prior notice. Product availability is subject to stock.
7.2 Purchase Process
When making a purchase, you make a purchase offer. We reserve the right to accept or reject any order. Order confirmation will be sent by email.
7.3 Payment Methods
We accept various payment methods that are displayed during the purchase process. Payments are processed through secure third-party platforms.
8. Shipping and Delivery
- Shipping times are estimated and may vary according to location and availability
- Risk of loss or damage transfers at the time of delivery
- It is the customer's responsibility to verify the condition of the product at the time of delivery
- For domestic shipments, we apply current rates according to destination
9. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy, prepared in compliance with Republic Act No. 7394 - Consumer Act of the Philippines.
10. Privacy and Data Protection
The processing of your personal data is governed by our Privacy Policy, prepared in compliance with Republic Act No. 10173 - Data Privacy Act of 2012 and its implementing rules and regulations.
11. Limitation of Liability
Within the limits permitted by Philippine law, our liability is limited to the value of the product or service purchased. We will not be responsible for indirect, incidental, special, or consequential damages.
However, we fully respect the inalienable rights of consumers established in the Consumer Act of the Philippines.
12. Force Majeure
We will not be responsible for non-compliance with our obligations due to force majeure, including but not limited to natural disasters, government acts, labor conflicts, public service interruptions, or third-party system failures.
13. Links to Third-Party Sites
Our website may contain links to third-party websites. These links are provided solely for user convenience. We have no control over the content of these sites and are not responsible for their privacy policies or practices.
14. Consumer Rights
As a consumer in the Philippines, you have inalienable rights established in Republic Act No. 7394, including:
- Right to receive quality products and information
- Right to safety and protection
- Right to receive complete and truthful information
- Right of withdrawal in distance sales
- Right to submit requests, complaints, and claims
15. Consumer Complaints
We provide our Consumer Complaint Desk in accordance with Philippine regulations.
You can access our complaint system on our website or request it at our offices. Complaints and claims will be addressed within a maximum of 30 calendar days.
16. Suspension and Termination
We reserve the right to suspend or terminate website access to any user who violates these terms and conditions, without prejudice to legal actions we may pursue.
17. Modifications
We reserve the right to modify these terms and conditions at any time. Modifications will take effect immediately after publication on the website. Continued use of the site after such modifications constitutes acceptance of the new terms.
18. Applicable Law and Jurisdiction
These terms and conditions are governed by the laws of the Republic of the Philippines. Any controversy arising in relation to these terms will be submitted to the jurisdiction of the competent courts of the Philippines, without prejudice to the consumer's right to use alternative dispute resolution mechanisms.
19. Dispute Resolution
In case of disputes, parties may use:
- Authorized mediation centers
- Department of Trade and Industry (DTI)
- Competent courts of the Republic of the Philippines
20. Contact
For inquiries about these terms and conditions:
- Email: hello (at) sitonele.com
- Phone: +63 916 573 2841
- Address: Suite 2A, SM Megamall Building A, Ortigas Center, Mandaluyong City 1550, Philippines
- Business hours: Monday to Friday 9:00 AM to 6:00 PM
21. Severability
If any provision of these terms and conditions is declared invalid or unenforceable by a competent court, the other provisions will remain valid and fully applicable.